Privacy Policy
This Privacy Policy explains how Sigma CapSeal, a brand of Electronics Devices Worldwide Pvt. Ltd. (“Sigma CapSeal”, “we”, “us”, or “our”), collects, uses, shares, and protects personal information when you visit https://sigmacapseal.com (the “Website”), submit an enquiry, or otherwise communicate with us. We are a business-to-business manufacturer of induction sealing machines, cap and closure automation, and inspection systems, and we are committed to handling your information responsibly.
Scope: This policy applies to personal information we process through the Website and related business communications. It does not apply to third-party websites or services that we do not control.
1. Information We Collect
We collect only the information needed to respond to your enquiries, operate the Website, and run our business. The categories below reflect how the Website actually works.
a) Information you provide through enquiry and contact forms
When you use the “Enquire Now” or “Get in touch” forms, we collect:
- Full name
- Email address
- Country dialing code and phone number
- The content of your message or enquiry
b) Information from WhatsApp and direct communications
If you contact us through our WhatsApp link (wa.me/+919653326198), by phone, or by email, we receive the information you choose to share — typically your name, phone number, email address, and the content of your messages — so that we can respond and provide support. WhatsApp communications are also subject to the privacy practices of WhatsApp (Meta Platforms).
c) Information collected automatically
When you visit the Website, we and our analytics provider automatically collect certain technical information, including: - IP address and approximate (city/country-level) location
- Browser type, device type, and operating system
- Pages viewed, links clicked, time spent, and referring/exit pages
- Date and time of your visit
Analytics: We use Google Analytics, deployed via Google Tag Manager, to understand how visitors use the Website in aggregate so we can improve it. We use it to collect non-identifying usage statistics and do not use it to place cookies on your device. Google processes this data on our behalf; to learn more, see Google’s Privacy Policy.
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and provide quotations, product information, and technical support
- To communicate with you about your request, including by phone, email, or WhatsApp
- To operate, maintain, and improve the Website and our services
- To analyse Website usage and performance
- To protect the security and integrity of the Website and prevent misuse
- To comply with legal obligations and enforce our rights
We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information.
3. Legal Bases for Processing (EEA/UK Visitors)
If you are in the European Economic Area or the United Kingdom, we process your personal data under the General Data Protection Regulation (GDPR) on the following legal bases:
- Consent — for analytics, where required.
- Legitimate interests — to respond to enquiries, improve and secure the Website, and run our business, where these interests are not overridden by your rights.
- Steps prior to entering a contract — to handle quotation and product enquiries you initiate.
- Legal obligation — to comply with applicable laws.
4. How We Share Your Information
We do not sell your personal information. We share it only as needed, with:
- Service providers who help us operate the Website and our business, such as our website hosting/IT providers, Google (analytics), and Meta Platforms (WhatsApp Business communications)
- Our affiliated offices and authorised representatives who help respond to your enquiry
- Professional advisors (for example, legal or accounting advisors) where necessary
- Government, regulatory, or law-enforcement authorities where required by law or to protect our legal rights
5. International Data Transfers
Sigma CapSeal operates globally, with offices in India and the United States and service providers in various countries. Your information may therefore be transferred to, stored in, or processed in countries other than your own, including India and the United States, which may have different data-protection laws. Where required, we put appropriate safeguards in place (such as standard contractual clauses) to protect your information during international transfers.
6. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy — for example, to respond to and follow up on your enquiry, to maintain our business records, and to meet legal, accounting, or reporting requirements. Analytics data is retained according to our analytics provider’s configured retention settings. When information is no longer needed, we delete or anonymise it.
7. How We Protect Your Information
We maintain reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have some or all of the rights described below. To exercise any right, contact us using the details in the “Contact Us” section. We will respond as required by applicable law and may need to verify your identity first.
EEA / UK (GDPR)
- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Request erasure of your data
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with your local data-protection supervisory authority
India (Digital Personal Data Protection Act, 2023)
- Access information about the personal data we process about you
- Correct, complete, update, or erase your personal data
- Withdraw consent where processing is based on consent
- Nominate another person to exercise your rights in the event of death or incapacity
- Grievance redressal, and the right to lodge a complaint with the Data Protection Board of India
United States (including California – CCPA/CPRA)
- Know what personal information we collect, use, and disclose
- Request access to, or deletion of, your personal information
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information — note that we do not sell or share personal information for cross-context behavioural advertising
- Be free from discrimination for exercising your privacy rights
9. Children’s Privacy
The Website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
The Website may contain links to third-party websites and social-media platforms (for example, LinkedIn, Facebook, Instagram, and YouTube). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. Material changes may be highlighted on the Website. Please review this policy periodically.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. Material changes may be highlighted on the Website. Please review this policy periodically.
12. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact us: